Terms of Service

These Terms of Service ("Terms") govern your use of our products and services provided by North & Form, a UK-based furniture and mattress wholesale supplier ("we", "us", "our"). Our registered address is 9 Pantygraigwen Road, Pontypridd, Mid Glamorgan, United Kingdom, CF37 2RR.

By placing an order, making an enquiry, or entering into any trade agreement with us -- whether via WhatsApp, our platform store (大件云仓, Store No. T6608), or any other channel -- you confirm that you have read, understood, and agreed to these Terms.

These Terms apply to all customers including trade buyers, resellers, dropship partners, and end consumers purchasing directly. Where a separate written trade agreement exists, that agreement shall take precedence over these Terms in the event of conflict.

We reserve the right to update these Terms at any time. Continued use of our services following any update constitutes acceptance of the revised Terms.

All orders must be confirmed in writing via WhatsApp or through our platform store before they are considered accepted. A verbal or informal enquiry does not constitute a confirmed order.

Before an order is finalised, the following information must be provided and confirmed by both parties:

• Product model, size, and quantity
• Current stock availability (must be re-confirmed immediately prior to payment)
• Delivery address, postcode, and recipient contact details
• Agreed unit price and delivery charge
• Payment method

Stock availability is subject to change at any time. A price quotation does not guarantee stock. We strongly advise all buyers to re-confirm live stock levels before completing payment, particularly for larger or time-sensitive orders.

We reserve the right to decline or cancel any order at our discretion, including where stock is no longer available after an order has been placed. In such cases, any payment received will be refunded in full.

All prices are quoted in British Pounds Sterling (GBP). Prices are exclusive of delivery charges unless otherwise stated. Delivery charges are calculated separately based on product type, quantity, and delivery location.

Trade pricing is available to verified resellers, platform sellers, and dropship partners. B2B and B2C pricing structures may differ. We do not operate a fixed universal minimum order quantity (MOQ); order thresholds are assessed on a case-by-case basis depending on product, volume, and customer relationship.

Quoted prices are valid at the time of quotation only and are subject to change without notice. We reserve the right to adjust pricing to reflect changes in stock, logistics costs, or market conditions.

Accepted payment methods include:

Orders are not processed until payment has been received and confirmed. For bank transfers, orders will be held pending clearance. We are not responsible for delays caused by payment processing times.

All products are dispatched from our UK warehouse. We primarily deliver to addresses within England. Deliveries to Scotland, Wales, Northern Ireland, and other regions may be subject to additional charges or extended timescales -- please confirm before ordering.

Standard estimated delivery time is within 7 working days from the date of order confirmation and payment. This is an estimate only and is not a guaranteed delivery date. Actual delivery times may vary depending on carrier availability, location, and order volume.

We do not offer a customer collection / self-pickup service. All orders must be delivered to a confirmed address.

Once an order has been dispatched, a Tracking Number will be provided. For dropship orders, tracking information will be passed to the trade buyer, who is responsible for forwarding it to the end consumer.

We are not liable for delays caused by third-party carriers, adverse weather, or circumstances beyond our reasonable control. If a delivery is missed or a parcel is returned to us, re-delivery charges may apply.

We support dropshipping arrangements for approved trade buyers. Under a dropship arrangement, the trade buyer is responsible for front-end sales, customer communication, and payment collection from the end consumer. We are responsible for UK stock holding, warehouse fulfilment, local delivery, and providing Tracking Numbers.

Dropship orders can begin from a single unit. There is no mandatory minimum order quantity for dropship customers, though pricing may vary by volume.

For each dropship order, the trade buyer must provide:

• Product model, size, and quantity
• End consumer's full delivery address and postcode
• Recipient's name and contact phone number

The trade buyer is solely responsible for their relationship with the end consumer, including sales representations, platform compliance, and first-level customer service. We will not directly contact the end consumer on behalf of the trade buyer unless expressly agreed.

Stock availability for dropship orders must be confirmed before the trade buyer commits to the end consumer sale. We accept no liability for losses incurred by the trade buyer as a result of stock unavailability after a sale has been made to an end consumer.

We do not supply to retailers selling on Wayfair. Trade buyers are responsible for ensuring their sales channels comply with any applicable platform policies.

All after-sales enquiries must be submitted through the original sales channel. For dropship orders, the trade buyer is the primary point of contact and must manage the end consumer relationship before escalating to us.

To process any after-sales claim, the following must be provided:

• Clear photographs and/or video of the issue
• Written description of the problem
• Order reference and relevant details

Product quality defects: Where a genuine manufacturing defect is confirmed, we will typically arrange a free replacement. In many cases, the defective item does not need to be returned before a replacement is dispatched.

Transit damage, incorrect items, or missing items: Each case will be assessed individually. Resolution may include replacement, partial refund, or other agreed remedy. Not all cases will result in a full unit replacement.

Non-quality returns (change of mind, incorrect purchase): We do not accept returns on the basis of change of mind or buyer error as a standard policy. Rules may differ between product categories -- please confirm at the time of purchase. Mattresses, upholstered beds, and compressed sofas may each have different return conditions.

Mattress sleep trial: Mattresses are sold with a sleep trial policy. Please contact us directly for details applicable to your specific product.

Our mattresses come with a 5-year manufacturer's warranty against defects in materials and workmanship under normal domestic use conditions. Warranty terms for other product categories (upholstered beds, compressed sofas) will be confirmed at the time of purchase.

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, negligence, or accidental damage
• Staining, soiling, or damage from liquids
• Damage caused by use of an inappropriate or unsupported bed base
• Commercial or non-domestic use unless expressly agreed

Warranty claims must be accompanied by proof of purchase and supporting evidence (photographs, description). Trade buyers may submit warranty claims on behalf of their end consumers. We will not engage directly with end consumers on warranty matters unless separately agreed with the trade buyer.

To the fullest extent permitted by applicable law, our total liability to any customer in connection with any order or agreement shall not exceed the total value paid by that customer for the specific order giving rise to the claim.

We shall not be liable for any indirect, consequential, or special losses, including but not limited to: lost profits, lost sales, loss of business opportunity, platform penalties, or reputational damage arising from any failure on our part.

We are not responsible for losses incurred by trade buyers as a result of:

• Selling a product before confirming live stock availability with us
• Carrier delays or third-party logistics failures beyond our control
• Platform penalties, account suspensions, or policy violations on the trade buyer's sales platform
• Inaccurate product listings or descriptions created by the trade buyer

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Our products are tested and certified in accordance with applicable UK standards. Relevant certifications and test reports are maintained on a per-SKU basis. Applicable standards include, but are not limited to:

Compliance documentation is product-specific. Please enquire about the applicable certifications for a specific SKU before listing or selling. We do not represent that all certifications apply universally across all products.

Trade buyers are responsible for ensuring that their product listings, descriptions, and sales practices comply with all applicable laws and platform requirements in their jurisdiction, including UK consumer protection and fire safety regulations.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or in connection with these Terms.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.